Privacy Policy
Microforest Collective Ltd
ABN: 32689956803
Email: admin@microforestcollective.org
Phone: +61 401 637 961
Registered office: 22 Manning Street, Watson, ACT 2602
Microforest Collective Ltd is responsible for collecting, storing and managing personal information under this policy.
Microforest Collective (“we”, “us”, “our”) is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines the information we collect, why we collect it, how it is stored and how you can access or update your details.
1. What information we collect
We collect personal information that you choose to provide when you:
- join our mailing list
- donate through our website
- register for an event
- express interest in leading a microforest
- contact us directly
- interact with our digital platforms
Depending on the interaction, this may include:
Supporters and donors
- name
- email address
- postcode or suburb
- donation amounts and history
- communication preferences
Prospective and approved project leaders
- name, email and phone number
- suburb or town
- responses in Expressions of Interest or onboarding forms
- information about proposed projects or teams
- responses to periodic update emails
Website visitors
- IP address
- browser and device information
- pages visited
- cookie and analytics data
Event participants
- name and email (via sign-in forms)
- photos or video where consent has been given
We do not collect or store credit card numbers. Donations are processed securely by third-party payment providers.
2. How we collect information
We collect information through:
- forms on our website (hosted by Funraisin)
- Google Forms (leader onboarding)
- Mailchimp sign-ups
- email and phone communications
- event sign-in sheets
- cookies and analytics tools
- donation platforms such as Stripe and PayPal
3. Why we collect and use personal information
Supporters and donors
- send updates, newsletters and project information
- process donations and issue receipts
- share impact reports and organisational updates
- understand engagement and improve communications
Prospective and approved project leaders
- assess Expressions of Interest
- contact you about your project
- generate project resources (templates, comms kits, budget forms)
- provide support, reminders and check-ins
- track the national project pipeline and report on progress
General purposes
- operate and improve our website
- understand how people use our digital platforms
- meet our legal, regulatory and governance obligations
We do not sell your information or use it for unrelated purposes.
4. Who we share information with
We do not sell or trade personal information.
We may share information only with:
- service providers who support our operations:
- Funraisin (website hosting, donation pages, supporter management)
- Mailchimp (email communications)
- Google Workspace (Forms, Drive, Sheets, email)
- payment gateways (Stripe, PayPal)
- local microforest project leaders (where necessary to coordinate events or communication)
- government agencies, only where required by law
Some providers store data in Australia or overseas (including the United States). By interacting with us, you consent to this cross-border disclosure.
All providers must handle information securely and in line with their own privacy terms.
5. Cookies, analytics and tracking
Our website and email platforms use cookies and tracking technologies to support functionality and analytics, including:
- measuring website traffic and performance
- understanding which pages people visit
- tracking email opens and link clicks
- enabling donations, forms and supporter accounts
You may disable cookies through your browser settings, though some features may not function correctly without them.
6. How we store and protect information
Information is stored securely in cloud systems managed by Funraisin, Mailchimp and Google Workspace.
We use safeguards such as:
- secure servers
- access controls for authorised personnel only
- encrypted transmission where supported
- regular monitoring of account access and permissions
If a data breach occurs, we will act in accordance with the Notifiable Data Breaches Scheme.
7. How long we keep information
We retain personal information only for as long as necessary for the purposes described or as required by law.
- donation records: at least 7 years (for accounting compliance)
- supporter records: while active, or until unsubscribed
- leader and project data: during the project and for a reasonable period afterwards
- event records: as required for reporting or safety
Information that is no longer required is securely destroyed or de-identified.
8. Accessing or correcting your information
You may:
- request access to the personal information we hold about you
- ask us to correct inaccurate or outdated details
- unsubscribe from communications
Contact us at:
admin@microforestcollective.org
+61 401 637 961
We will respond within a reasonable timeframe (usually within 30 days).
9. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can assist.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
10. Changes to this policy
We may update this policy from time to time. Major changes will be published on our website, and the updated policy will take effect when posted.
